在春节放假前，外贸人要做好的工作还有很多，这些工作都是为了给年后的客户跟进和订单开发做充足的预热和准备，保持商务沟通的连贯性和专业性，而今天要说的则是特别要记得提前给客户发送邮件告知公司的春节放假事宜。

虽然很多国外客户都知道春节放假，但是并不清楚我们放假的具体时间。如果春节期间客户有采购安排，也可以提前沟通，做好年前和年后的工作衔接。

因此，正在跟进和已经成交的客户，我们都要在放假前告知客户，让客户有个心理准备。同时要告诉客户我们的应急联系方式，如果假期有突发情况，可以随时联系上。

下面给离岸快车的朋友们整理了一些英文邮件模板，供参考。

模板一

模板一: 通知客户我们的放假时间

Dear XXX:

We would like to take this opportunity to thank you for your kind support all this while.

Please kindly be advised that our company will be closed from XXX to XXX, in observance of the Chinese traditional festival, Spring Festival.

Any orders will be accepted but will not be processed until XXX, the first business day after the Spring Festival. Sorry for any inconvenience caused.

Thanks & Best regards，

XXX

Company Name

Tel: +86-XXXXXXX

模板二:建议客户提前下单

Dear XXX,

Please note we will begin our holiday for Chinese New Year from XXX to XXX. We suggest you place orders in advance, and we could arrange pre-production process accordingly.

Kindly contact our sales rep for any issues in this period. Sorry for the inconvenience of you!

Best regards,

XXX

Company Name

Tel: +86-XXXXXXX

模板三: 引导客户尽快下单

Dear XXX,

We are pleased to inform you that our Chinese New Year holiday start from XXX to XXX. All the orders placed after XXX will be processed after we come back from holiday.

Hence our office and warehouse are closed during the above period.

Should you need any orders in the near future and/or need any assistance.

Please feel free to contact us before our long holiday so that we can make work for you in advance.

Happy New Year to you and your family!

Thanks & Best regards,

XXX

Company Name

Tel: +86-XXXXXXX

模板四:提醒客户耐心等待包裹处理

Dear valued customer,

According to the coming Chinese New Year,

I would like kindly to remind you that, the package would be delayed during this time. Owning to the New Year's holiday, the number of shipping package is greatly increasing, while the post office and customs will have holiday off during this time, which directly affect the handling time.

We appreciate your understanding and patience. You are also welcome to contact us about more solutions.

Yours Sincerely,

XXX

Company Name

Tel: +86-XXXXXXX

模板五:催老客户在放假前付款

Dear XXX,

Thank you for being our customer. We are very grateful for your continued patronage and always treasure loyal customers like you.

As you know the goods are ready for shipment, and we are worried about the freight rates going up towards CNY Holiday, please expedite the payment so we can proceed.

Yours Sincerely,

XXX

Company Name

Tel: +86-XXXXXXX

自动回复

另外为了防止一些客户在春节假期时间发来询盘或者其他的邮件，而你又不能及时处理，如果客户没有收到任何消息的回复，给客户的体验感会很不好，也可能会因此而丢单。所以，外贸人在放假前一天，一定要记得在邮箱设置一个特殊的自动回复。

1. Your mail is well received. Our CNY Holidays last from XXX to XXX. I will get back to you once coming back to work. For anything urgent, please text me on WeChat, WhatsApp or simply call me.
2. Please be informed that our office will be closed from XXX to XXX for the Chinese New Year Holiday. The business will resume from XXX. If you have any urgent support issue during holidays, please contact me at WhatsApp. Thanks for your kind understanding.

以上的英文模板可以作为参考。

希望大家在春节放假回来打开邮箱，满满全是询盘和订单。